Returns & Exchanges Policy

Approved Returns

Return & Exchange will be approved in the following cases:

• If you have received the wrong product.

• If you have received the wrong size.

• If you have any quality issues.

• If you have received a damaged product.

Return / Exchange Request Timeline

To return or exchange any product, customers must email us at customercare@needlerose.com within 48 hours of receiving the order. Reverse pickup is subject to serviceable pincodes only.

The Needle Rose customer service team must receive and approve your return request. Once approved, a reverse pickup will be arranged (subject to serviceable pincodes).

Exchange & Return Options

Store Credit:

Store credit will be issued only after the returned product is received and validated. Store credit will be shared via email and can be used for your next purchase.

Note: Store credit will be valid for 1 month from the date of issue.

Refund:

Refunds will be processed after deducting shipping charges, reverse pickup charges, and 2% COD charges per product (if applicable). Bank details required: Name, Account Number, IFSC Code, Bank Name, Branch.

Validity

All return and exchange requests must be raised within 48 hours of receiving the product.

If the return is due to an error from the company side, return, refund, or exchange will be valid for 7 working days from the date of delivery. The company will refund the purchase amount along with shipping charges or issue store credit via email.

Refund Eligibility

• Defective or damaged product.

• Wrong item shipped.

• Product out of stock.

• Error from the company side.

Non-Eligible Returns

• Custom-made or customized products unless incorrect.

• Minor design variations.

• Color variations due to screen resolution differences.

• Customized size or special requirement products.

• After 3 failed reverse pickup attempts.

• Products returned in used or damaged condition.

Damage During Return Shipment

Returned products remain the customer’s responsibility until they reach us. Needle Rose is not liable for any damage caused during transit. We recommend retaining photo proof of postage.

Product Condition for Return

Items must be returned unused, unwashed, and with all original tags attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

No Return / No Exchange Categories

• Jewellery & Accessories

• Home & Garden (Decor, Lighting, Kitchen & Dining, Living Spaces)

• Rugs & Carpets

• Stationery & Gifts

• Products on sale

• Customized products

• Items marked as non-returnable

Order Cancellation

Orders can be cancelled within 48 hours of placing the order. Once the order is processed, cancellation is not possible. Please email customercare@needlerose.com . You will receive a response within 24 working hours.

International Customer Policy

Eligible products may be returned within 10 days of delivery. Jewellery, accessories, home décor, gifts, and stationery are non-returnable.

Once approved, customers must ship the products to Needle Rose, India. The return address will be shared via email only.

Product safety during transit is the customer’s responsibility. Refunds or store credit will be issued after quality checks and deduction of shipping charges.

Product Received in Damaged Condition

In the unlikely event that your merchandise arrives damaged, please email us within 48 hours of receiving your order at customercare@needlerose.com along with clear photos of the damaged product and the product tag.

Any customs duties applicable to international returns will be borne by the customer.

All returns and exchanges are subject to the discretion of Needle Rose.