General Terms & Conditions

Last updated: January 2026

At Needlerose, these Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our website, you agree to these terms. Please read them carefully.

General Terms & Conditions

• All products, images, content, and designs on this website are the property of NeedleRose and are protected by copyright and intellectual property laws.
• You may use the website only for personal, non-commercial purposes. Unauthorized copying, reproduction, or distribution is prohibited.
• By placing an order, you confirm that you are legally capable of entering into binding contracts.
• NeedleRose reserves the right to modify or update these terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
• Prices, offers, and product availability are subject to change without notice. NeedleRose is not responsible for typographical errors or inaccuracies in pricing or product information.

Orders & Payment

• All orders are subject to acceptance and availability.
• Payment must be completed successfully for order confirmation.
• NeedleRose reserves the right to cancel any order due to pricing errors, stock unavailability, or fraud concerns.
• Accepted payment methods include online payments, credit/debit cards, UPI, and cash on delivery (COD) where applicable.
• You agree to provide accurate and complete payment information when placing an order.

Shipping & Delivery

• Shipping charges and estimated delivery times are displayed at checkout.
• Delivery timelines may vary depending on your location, courier partner serviceability, and local conditions.
• NeedleRose is not responsible for delays caused by courier services or incorrect addresses.
• Customers are responsible for ensuring correct contact information and shipping address at the time of order.

Returns & Refunds

• Returns and refunds are governed by our Returns & Exchanges Policy.
• Refunds will be processed after product verification and deduction of applicable shipping charges, COD charges, or reverse pickup fees.
• Store credit, if issued, is valid for 1 month from the date of issue and can be used on future purchases.
• International customers should follow the international return policy as specified in the Returns & Exchanges page.

Intellectual Property

• All trademarks, logos, brand names, and content on the website are the property of NeedleRose or its partners.
• You may not use any intellectual property of NeedleRose without prior written permission.
• Any unauthorized use may result in legal action.

Limitation of Liability

• NeedleRose is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• All product information and images are provided “as is” and NeedleRose makes no warranties regarding product descriptions or availability.
• Liability is limited to the maximum extent permitted by law.

Governing Law

• These terms are governed by the laws of India.
• Any disputes arising from these terms or your use of our website shall be subject to the jurisdiction of Kolkata courts only.

Contact Information

Needlerose
BF-109 Rabondrapally, Kestopur
Kolkata – 700101

Email: customercare@needlerose.com

Phone: +91 9875355295